Shipping Policy

Last updated: 11 September 2026

United Kingdom Delivery

We offer free tracked delivery within the United Kingdom.

Ready-made items ordered on a weekday before 11:00 am will normally be dispatched the same working day. Orders placed after 11:00 am, during weekends or on public holidays will normally be dispatched on the next working day.

Delivery times are estimates and begin when your order is dispatched. You will receive tracking information when available.

High-value orders may require a signature and may only be delivered to the verified billing address or another address approved by us.

International Delivery

International delivery availability, charges and estimated times will be shown at checkout where applicable.

International customers are responsible for customs duties, import VAT, taxes and clearance charges imposed by the destination country. These charges are not included in our prices or delivery charges unless expressly stated.

Customs procedures may delay delivery, and these delays are outside our control.

Bespoke and Custom Orders

Bespoke, personalised, engraved, altered and specially resized jewellery requires additional production time.

Custom orders normally take:

• Up to six weeks with priority production

• Up to eight weeks with standard production

The estimated production time for your particular order will be confirmed separately. Selecting express delivery does not shorten the production period.

Made-to-Order Items

Vermeil, solid-gold and other made-to-order items may take up to five weeks to produce before dispatch unless a different timeframe is stated on the product page or agreed with you.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at contact@meraldajewellery.com.

We cannot guarantee that an order can be changed or stopped after it has been prepared or dispatched.

Bespoke, personalised, engraved, altered or specially resized orders may not be changed or cancelled once materials have been ordered or production has begun.

Your statutory cancellation and return rights are explained in our Refund Policy.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address.

For security and fraud-prevention reasons, we may contact you to verify an address or request that a high-value order be delivered to the verified billing address.

Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after dispatch.

Delayed, Missing or Damaged Deliveries

If your order is delayed, appears damaged, has been opened or has not arrived, contact us promptly at contact@meraldajewellery.com with your order number and tracking information.

We will investigate the matter with the delivery provider. Please retain all packaging and provide photographs if the parcel or item arrives damaged.

Contact Us

For delivery questions, please contact:

Meralda Jewellery
Email: contact@meraldajewellery.com