Refund policy

Returns and Refund Policy

Last updated: 11 September 2026

We hope you are delighted with your Meralda Jewellery purchase. This policy applies to purchases made through our website and does not affect your statutory consumer rights.

Ready-Made Jewellery Purchased Online

For ready-made jewellery purchased online, you may notify us within 14 days of receiving your order that you wish to cancel and return it. You then have a further 14 days to send the item back.

To request a return, email contact@meraldajewellery.com with your name, order number and the item you wish to return. We will provide return instructions. Please do not send an item back without contacting us first.

Return Conditions

Returned items must be:

  • Unworn and undamaged

  • In their original condition and packaging

  • Accompanied by all certificates, laboratory reports, boxes, documents and accessories supplied with the item

You may examine an item as you would in a shop. However, we may make a reasonable deduction from the refund if the item has been handled beyond what is necessary to examine it and its value has been reduced.

Customers are responsible for return postage unless the item is faulty, damaged, incorrectly supplied or not as described. Because jewellery may be valuable, we strongly recommend using an insured, tracked and signed-for delivery service. Meralda Jewellery cannot be responsible for return parcels until they are safely received by us.

Items That Cannot Normally Be Returned

Unless faulty, damaged or not as described, the following items cannot normally be cancelled or returned:

  • Bespoke or custom-made jewellery

  • Engraved or personalised jewellery

  • Jewellery altered or specially resized at the customer’s request

  • Earrings supplied in sealed hygiene packaging where the seal has been broken after delivery

These exclusions do not affect your statutory rights where an item is faulty, damaged, incorrectly supplied or not as described.

Refunds

Once your return has been received and inspected, we will notify you.

Approved refunds will be made to the original payment method. We will process the refund without undue delay and normally within 14 days of receiving the returned item or receiving evidence that it has been sent back, whichever is earlier.

Where the legal right to cancel applies, we will also refund the cost of our standard delivery option. Any additional amount paid for express or premium delivery will not normally be refunded.

Your bank or payment provider may require additional time to show the refund in your account.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, incorrectly supplied or not as described, please contact us promptly at contact@meraldajewellery.com.

Please include:

  • Your order number

  • A description of the problem

  • Clear photographs or video showing the item and packaging

Where applicable, we will arrange an appropriate repair, replacement, price reduction or refund in accordance with your statutory rights. We will cover reasonable return costs where an item is faulty, damaged, incorrectly supplied or not as described.

Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at contact@meraldajewellery.com.

If the order has already been dispatched, you may need to receive it and follow the returns procedure above. Bespoke, personalised, engraved, altered or specially resized orders may not be cancelled once materials have been ordered or production has begun.

Exchanges

If you would like to exchange a ready-made item, please contact us. Exchanges are subject to availability. Where an exchange is unavailable, we will offer a refund where you are legally entitled to one.

Lost or Delayed Deliveries

If your order is delayed, missing or shown as delivered but has not been received, please contact us promptly at contact@meraldajewellery.com. We will investigate the matter with the delivery provider and respond according to the circumstances and your legal rights.

Please ensure that the delivery address supplied with your order is accurate and secure.

International Returns and Customs Charges

International customers are responsible for return postage and any applicable customs or clearance charges unless the item is faulty, damaged, incorrectly supplied or not as described.

Original import duties, taxes and customs charges are normally collected by local authorities and cannot be refunded by Meralda Jewellery. Customers should contact their local customs authority regarding any possible repayment.

Sale Items

Ready-made sale items purchased online have the same statutory return rights as full-price items.

Contact Us

For cancellations, returns, exchanges or problems with an order, contact:

Meralda Jewellery
Email: contact@meraldajewellery.comv